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Privacy Policy

Company: MADAR Al SANA
Apps Covered:

  • Safary (Food Delivery App)

  • Safary Restaurant (Restaurant Management App)

  • Safary Driver (Delivery Driver App)

1. Introduction

At MADAR Al SANA (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your information when you use our applications:

  • Safary – for customers ordering food

  • Safary Restaurant – for restaurants managing orders

  • Safary Driver – for drivers delivering orders

By using any of these apps, you agree to the terms of this Privacy Policy.

2. Information We Collect

A. From Customers (Safary App)

  • Personal Data: Name, phone number, address, email

  • Order Details: Items ordered, restaurants selected

  • Location Data: For real-time delivery tracking

  • Payment Information: Processed securely via third-party providers

B. From Restaurants (Safary Restaurant App)

  • Business Info: Restaurant name, address, contact details

  • Order Data: Incoming orders, menu items, prices

  • Bank Details: For payment settlement (where applicable)

C. From Drivers (Safary Driver App)

  • Personal Info: Name, phone, vehicle details, driver’s license

  • Location Data: Real-time tracking for deliveries

  • Performance Data: Delivery times, ratings, order status

3. How We Use Your Information

We use your data to:

  • Provide and improve our services

  • Facilitate order placement and delivery

  • Track orders and delivery status

  • Process payments and payouts

  • Offer customer support

  • Detect fraud and ensure security

4. Sharing of Information

We may share information with:

  • Restaurants: To fulfill orders

  • Drivers: To deliver orders

  • Payment Providers: For transaction processing

  • Authorities: When legally required

  • Service Providers: Who support our platform operations (e.g., hosting, analytics)

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain your data only as long as necessary for the purposes stated above or as required by law.

7. User Rights

Depending on your location and applicable laws, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion

  • Object to certain uses

  • Withdraw consent

You can make requests by contacting us (see Section 9).

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted in the apps and/or notified to you directly.